Please, if you want to cancel an order, contact us via email or online chat with us immediately. We accept cancellations up to a maximum period of 4 hours after completing your order. Kindly understand that orders are processed the same day, we do everything very quickly and once the order is sent to USPS or processed at the factory we cannot cancel it.
FOR CUSTOM PRODUCTS:
At Vanessa Balleza, we want you to be 100% satisfied 👍🏻 with the services provided by us. If within 30 days since your purchase, your product is defective or not described, don’t worry. Just send us an email at firstname.lastname@example.org and we will make it right by offering you a replacement or refund.
✅You don’t even have to return your package. We will treat this loss as our responsibility if you are not satisfied with your order.
FOR NOT custom PRODUCTS:
✅You have FREE RETURNS!
HOW TO RETURN AN ITEM?
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect. *You must return the item within 30 days of your purchase.
OUR RETURN PROCESS:
You have to write an email to email@example.com and request that you would like to return your products.
- Print the provided return label. It is totally FREE.
- Pack up the item you’re returning.
- Attach return label on the package and drop it at USPS.